Telecom Professional Service
ACETEL Telecommunication are specialists in providing Telecom Professional Services, Consultancy & System Integration and has played a key role with Solution Providers and Mobile Operators in providing System Integration and Telecom Professional Services such as:
• Business Setup within UAE & East Africa
• Business Operations across Middle East & East Africa
• RFI/RFQ Evaluation
• Certified Programme & Project Management
• Telecom Installation & Commissioning
• Telecom Maintenance & Reporting
• Telecom Solution Support
ACETEL is able to provide system integration and professional services for the whole range of Value-Added-Services (VAS) solutions such as SMSC, SMS Routers, MMSC, Mobile Filtering & Anti-Spam, USSD, EIR, BlackBerry etc .
ACETEL has a wealth of experience in the mobile industry in the design and delivery of service platforms and network based filtering systems for MMS, SMS, WEB and Email. These solutions provide the basis for additional services to be delivered, that ACETEL is equally qualified to deliver. ACETEL’s knowledge of VAS product suites in the market place include direct experience with major solution providers and platforms delivered on HP, SUN and Cisco hardware.
ACETEL prides itself on listening to customer requirements and tailoring a package that delivers a custom set of services that are both provable and quantifiable.
The ACETEL professional services can deliver a turnkey solution, from inception to full operational service, or subset of any of the services listed.
ACETEL has the expertise to setup local Businesses in UAE & East Africa and provide a one-stop-shop service for all elements of Business Setup & Operations which include:
• Business Registration & Licensing
• Immigration Services & Employee Visa Processing
• Bank Registrations
• Recruitment & Local Payroll
• HR Management
Our BD Consultants have extensive knowledge and vast experience within the Telecoms Arena and can offer BD Services such as:
- Opportunity Management
- Sales Forecast & Pipeline Management
- BD Presentations & Workshops
- RFI/RFP Review
- Contract Negotiations
- Handover to Project Management Office
The PRINCE (PRojects IN Controlled Environments) & MSP (Managing Successful Programmes) Principles defined by the UK Office of Government Commerce (OGC) are strictly adhered to within ACETEL’s Project & Programme Management approach and we believe this is key to successful Project & Programme Management. The ACETEL project management team is headed by a PRINCE and MSP trained veteran of many verifiable implementations in some of the largest, and equally as important, smallest operators in the GSM domain.
The ACETEL Project Management processes include the following as per PRINCE methodology:
- Starting up a Project: This process is designed to ensure that the pre-requisite for initiating the project are in place
- Initiating a Project
- Directing a Project
- Controlling Project Stages
- Managing Product Delivery
- Managing Stage Boundaries
- Closing a Project
ACETEL implementation engineers will ensure the total system is installed and tested prior to the final sign-off against an agreed Acceptance Test Plan (ATP). All engineers are very knowledgeable in the management of multiple vendor installations and the process associated with the successful conclusion of the project with minimum recourse to the customer for governance.
The final cut-over of the system requires careful planning and monitoring, and the ACETEL maintenance will run a formal acceptance process from the implementation team. This procedure will include end-user test of functionality, set-up of maintenance practices to meet the agreed SLA and providing reports based on the customer requirement and reporting structure.
ACETEL Telecom support services include 1st & 2nd Line Support across the EMEA region with SLA’s as per client requirements. Support services also include 24×7 365 out-of office support. ACETEL has the capability to support the majority of VAS applications and appropriate hardware platform including SMSC, MMSC, SMS/MMS Anti-Spam Solutions, USSD, BlackBerry, HP Servers & Blades, SunFire Servers, Cisco ITP’s etc. ACETEL has been structured to provide 2nd Line Remote Support and the ACETEL Satellite/Partner offices provide 1st Line on-site support across the EMEA region.
ACETEL Telecom Support is supported by a 24×7 Support Solution which includes the following key features:
- Self Service Portal
- Service Level Agreement
- Knowledge Base
- Incident/Problem Management
- Help Desk Notifications
- Mobile Help Desk
- Help Desk Reports
If an RfI/RfQ process is to deliver against the customer requirement, the evaluation process must be as stringent as the document setting out the basis for the tender process. To meet this requirement ACETEL will present the customer with a structured process that will quantify the business proposition, architecture & technical solution, product focus, partnerships, implementation & in-service management, and if required, commercial & contract. The process will present the information in a format designed to meet the customers existing evaluation process.